Knowledge Management Training

The bulk of the knowledge management training difficulties arise from the various forms of situations for knowledge reuse and the purpose behind said reuse. Knowledge workers may generate knowledge that they use again and again while doing their work. Despite this, each unique knowledge reuse opportunity is unique with regard to the requirements and context. Whenever excessive commonalities between knowledge reuse situations is assumed, the organization suffers undue training challenges impart these knowledge management practices.

Common Knowledge Management Training Challenges

Data Accuracy: Valuable raw data generated by a particular group within an organization may need to be validated before being transformed into normalized or consistent content.

Data Interpretation: Information derived by one group may need to be mapped to a standard context in order to be meaningful to someone else in the organization.

Data Relevancy: The quality and value of knowledge depend on relevance. Knowledge that lacks relevance simply adds complexity, cost, and risk to an organization without any compensating benefits. If the data does not support or truly answer the question being asked by the user, it requires the appropriate meta-data (data about data) to be held in the knowledge management solution.

Hypothesis Validation: Does the information truly support decision-making? Does the knowledge management solution include a statistical or rule-based model for the workflow within which the question is being asked?

Adoption of knowledge management solutions: Do organizational cultures foster and support voluntary usage of knowledge management solutions?

Knowledgebases tend to be very complex and large: When a knowledgebase becomes too unwieldy, it puts the organization at risk. The organization could cleanse the system of stale knowledge, thus diluting other knowledge management initiatives. Alternatively, it could set up another team to cleanse the database of redundant files, thus increasing its costs substantially. Apart from these, the real challenge for an organization could be to monitor various departments and ensure that they take responsibility for keeping their repositories clean of redundant files.

March 3rd, 2009 by Knowledge Management in Uncategorized | No Comments


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